The point crediting system varies from one survey to another. Usually, points are automatically credited to your balance as soon as you complete a survey. However, there are cases where points are computed after a survey has been closed.

Generally, a message will be displayed, notifying the delay at the beginning of the survey (or in the invitation), indicating that points will only be added to members' accounts days after the survey ends for all participants.

If you have completed a survey, focus group, chat, or online community and still have not received the points, please message our support team by clicking on 'Send message' or emailing so we can verify the status of your participation and the date of points accreditation.