The accounting of points may vary depending on each survey. Generally, survey points are added automatically as soon as you complete the survey. However, in some cases, it may take a little longer for the points to be credited.
Why does this happen?
- Processing: In some surveys, the system needs time to process all the answers and validate the data before crediting the points.
- Ongoing surveys: If the survey is still active, the points may be credited after it is closed.
- Specific requirements: Some surveys may have additional requirements for crediting points, such as completing extra tasks or participating in a certain number of questions.
- Qualitative research: A large part of qualitative research requires a deeper analysis of the collected data. This includes transcribing interviews, analyzing videos, and categorizing responses. This process can take a few days.
When can I expect my points?
- Check the survey: When starting the survey, pay attention to the information about the crediting date of the points.
- Contact our support team: If it takes too long and you have not received your points yet, contact our support team.
To check the status of your points, email support@queopinas.com or access our help center and open a new ticket. Include the survey number and the date you participated.
Tips:
- Keep your data updated: Make sure your email and other information are correct to receive notifications about your points.
- Check your spam folder: Sometimes, emails with notifications may go to the spam folder.
Remember: We value your participation and want you to have the best possible experience. That's why we're always working to speed up the process of crediting points.
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