Encountering errors during surveys can be frustrating, but don't worry!
Several factors can cause technical errors when taking surveys, such as the browser used, internet connection, device compatibility, among others. To resolve the issue and ensure your participation is counted, follow these steps:
Identify the error:
- Note the survey number: This is usually located before starting the survey or in the invitation received by email.
- Describe the error: Be as detailed as possible. What happened? What error message was displayed?
- Capture a screenshot of the error: An image can be very useful for the support team to understand the problem.
Try the following solutions:
- Refresh the page: In some cases, a simple refresh (F5) can solve the problem.
- Clear your browser cache: Cookies and stored data can interfere with the functioning of surveys.
- Check your browser: Use Google Chrome if you are using a desktop computer.
- Restart the app: If you are answering surveys through the mobile app, close the application and open it again.
- Check your internet connection: An unstable connection can cause errors.
If the previous steps do not resolve the issue, send a message to the support team: 
The QueOpinas support team will analyze your case as quickly as possible and provide you with all the necessary support. We appreciate your participation!
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